Terms of Service

About PrepGo

PrepGo is a gamified IELTS preparation platform. It offers practice across Listening, Reading, Writing, and Speaking, automated band estimates and feedback on written and spoken answers, progress tracking, streaks, leaderboards, and vocabulary tools.

We may add, change, suspend, or remove features at any time as the product develops. We aim to give notice of significant changes, but we cannot guarantee that any particular feature will remain available.

Eligibility and accounts

You need an account to use most of PrepGo. You agree to give accurate information when you register and to keep it up to date.

If you are under the age of majority in your country, you may only use PrepGo with the consent and supervision of a parent, guardian, or teacher, who accepts responsibility for your use.

• You are responsible for keeping your login credentials confidential and for activity that happens under your account.
• Accounts are personal. You may not sell, share, rent, or transfer your account or access to anyone else.
• Tell us promptly if you believe your account has been accessed without your permission.

Access, promo codes, and payments

Some PrepGo content is free, and full access is unlocked through a subscription. Subscriptions are currently activated using promo codes issued through our Telegram channel or by partner teachers.

• Promo codes are granted at our discretion, may carry their own conditions, and have no cash value.
• Where online payment options are offered, billing is handled by third-party payment providers; we do not store your card details.
• Prices and plan terms may change. Any change applies to new purchases or renewals, not to access you have already paid for.

Cancelling stops future charges but does not by itself trigger a refund. Refunds, where they apply, follow the rules below and any mandatory consumer protections in your country.

Refunds

If you have paid for a subscription and are not satisfied, you may request a refund within 14 calendar days of the charge. Refunds are returned through the original payment method once approved. Access purchased with a free promo code is not eligible for a cash refund.

If a persistent technical fault prevents you from using a paid feature and our support team cannot resolve it, you may be entitled to a refund under applicable law.

Acceptable use

PrepGo is here to help you study honestly. When using it, you agree not to:

• Break the law, infringe others’ rights, or upload harmful, abusive, or misleading content.
• Attempt to manipulate, jailbreak, or misuse the AI features, or use them to generate prohibited content.
• Copy, scrape, reverse engineer, or access the service through automated means except as we expressly permit.
• Impersonate another person, or interfere with the security or normal operation of the platform.

We may remove content that breaks these rules and, where necessary, suspend or close accounts involved in serious or repeated violations.

Your content

You keep ownership of the essays, recordings, and other material you submit. To run the service, you grant PrepGo a licence to store, process, and display that content to you, and to use it to generate your feedback and to improve our grading and content — using de-identified data where practical.

Any suggestions or feedback you send us about the product may be used freely without obligation to you.

Our content and intellectual property

PrepGo and everything that makes it up — the software, design, branding, test content, and the systems behind our AI feedback — belong to us or our licensors and are protected by law.

We grant you a personal, non-exclusive, non-transferable right to use PrepGo for your own IELTS preparation. Practice material and AI-generated feedback are provided for your personal study only; you may not resell or redistribute them. The PrepGo name and logo may not be used without our permission.

About our IELTS scores and AI feedback

PrepGo is a study aid, not the official IELTS exam. Our band estimates and feedback are generated automatically and are meant to guide your preparation. They may contain mistakes and will not always match an official examiner’s result. We do not guarantee any particular score or that you will pass the IELTS exam.

Service “as is”

PrepGo is provided on an “as is” and “as available” basis. To the extent the law allows, we do not make warranties that the service will be uninterrupted, error-free, or fit for a particular purpose. You use it at your own discretion and are responsible for keeping your own copies of important work.

Limitation of liability

To the maximum extent permitted by law, PrepGo is not liable for indirect, incidental, or consequential losses arising from your use of the service. Where liability cannot be excluded, it is limited to the amount you paid us in the twelve months before the claim. Nothing here limits rights that cannot be limited under the law that applies to you.

Suspension and termination

You can stop using PrepGo and delete your account at any time from your settings. We may suspend or end your access if you breach these terms, if it is required by law, or to protect the service and its users. Sections that by their nature should continue — such as those on content licences, intellectual property, and liability — survive after your account ends.

Governing law

These terms are governed by the laws of the Republic of Uzbekistan. Any dispute that cannot be resolved informally will be handled by the competent courts of the city of Tashkent, without affecting any mandatory consumer rights you have where you live.

Changes and contact

We may update these terms from time to time. When we do, we will revise the “last updated” date above, and continued use of PrepGo means you accept the new version.

Questions? Reach us on Telegram at @prepgo_admin, or follow our channel @prepgouz.